Privacy Policy

Last updated: 24.08.2026

At Samatchi ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, submit information through our contact form, or make purchases through our webshop.

1. Information We Collect

We may collect the following types of personal information:

Information Provided by You

When you submit a contact form, place an order, or communicate with us, we may collect:

  • Name
  • Email address
  • Phone number (if provided)
  • Billing and shipping address
  • Company name (if applicable)
  • Order information
  • Messages and inquiries submitted through the contact form
  • Product reviews, ratings, comments, and feedback submitted through the webshop

Information Collected Automatically

When you browse our website, we may automatically collect certain information, including:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited
  • Date and time of visits
  • Website usage statistics through cookies and analytics tools

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Provide customer support
  • Respond to inquiries submitted through the contact form
  • Communicate regarding orders, products, and services
  • Improve our website, products, and user experience
  • Prevent fraud and maintain website security
  • Comply with legal obligations

Where permitted by law, we may also send marketing communications about Samatchi products and services. You can opt out of marketing communications at any time.

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

  • Performance of a contract when processing and delivering orders
  • Your consent when you submit information through forms or subscribe to communications
  • Our legitimate interests in improving our business and services
  • Compliance with legal obligations

4. Sharing of Information

We do not sell your personal information.

We may share your information with trusted third-party service providers that help us operate our business, including:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Analytics and marketing service providers
  • IT and customer support providers

These partners are only given access to the information necessary to perform their services and are required to protect your data.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including legal, accounting, and reporting requirements.

6. Cookies

Our website may use cookies and similar technologies to improve functionality, analyze website traffic, and enhance the user experience.

You can control or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, disclosure, or alteration.

While we strive to protect your personal data, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

8. Your Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion of your personal data
  • Restrict or object to processing
  • Withdraw consent at any time
  • Request a copy of your data
  • Lodge a complaint with a relevant supervisory authority

To exercise any of these rights, please contact us using the information below.

9. Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Information

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

Samatchi
Email: info@samatchi.com
Website: https://samatchi.com/

Company details: 
MB Anviva
Company Code: 307088002
Owner: Anna Bochan-Latvaitiene
Chemijos g. 27C-62, LT-51332 Kaunas, Lithuania
Tel.: +370 615 37844
IBAN: LT697300010204669493 

By using our website and webshop, you acknowledge that you have read and understood this Privacy Policy.